I always wished to own a bike and my desires grew more whenever I saw few bikes at Firefox showroom in a Mantri Mall, Bengaluru. One fine day, I made up my mind to get one and went inside, test rode few bikes. I reviewed about bikes, brands for about 3 weeks and next time I visited the mall, I rode few more bikes along with Trek 4300D 2014 version decided to buy the same. When I rode the bike I observed the issue with the bike. It makes some cranking noise when I apply brake and move front and back. I spoke with the store manager Mr. Yogesh Bajaj. He immediately asked the mechanic who was in the shop to fix the same. After the mechanic's confirmation that it can be fixed, the store manager said they would deliver an undamaged bike. I then purchased the bike with a trust. I paid around Rs.58,000/- for the bike including few accessories like bell, bottle holder and stand.
After couple of days of biking, I found that the problem I mentioned to the store manager was observed again. I called the Firefox Bikes Showroom to know that they have delivered the damaged bike. Later they took the bike from my house and return the same in a day. I was very happy that I got the bike so soon but observed that the problem was still there. I called them again after so much of explaining, I made a video for them to understand.
They return it back after a week. I observed that the cranking noise intensity was reduced but was still there. Also I observed so many scratches all over the bike.
Take Away: Not very much satisfied with the way Firefox people treat their customer.
About Trek 4300D:
After couple of days of biking, I found that the problem I mentioned to the store manager was observed again. I called the Firefox Bikes Showroom to know that they have delivered the damaged bike. Later they took the bike from my house and return the same in a day. I was very happy that I got the bike so soon but observed that the problem was still there. I called them again after so much of explaining, I made a video for them to understand.
They then took the bike again. Below are pictures which shows the way they carry a bike worth 55,000/- :P
They return it back after a week. I observed that the cranking noise intensity was reduced but was still there. Also I observed so many scratches all over the bike.
Take Away: Not very much satisfied with the way Firefox people treat their customer.
About Trek 4300D:
Specification
Frameset
- Sizes : 15.5, 17.5, 18.5, 19.5, 21.5
- Frame : Alpha Gold Aluminium w/semi-integrated head tube, mechanically formed & butted tubing, race geometry, internal cable routing, rack mounts, replaceable derailleur hanger
- Front suspension : SR Suntour XCM w/30mm stanchions, coil spring, preload, hydraulic lockout, 100mm travel
Drivetrain
- Shifters : Shimano Acera M390, 9 speed
- Front derailleur : Shimano Acera
- Rear derailleur : Shimano Acera M390
- Crank Shimano : Acera M391, 44/32/22 w/chainguard
- Cassette : Shimano HG20 11-34, 9 speed
- Pedals : Wellgo nylon platform
Wheels
- Wheels : Formula DC20 alloy front hub; Formula DC22 LW alloy rear hub w/Bontrager AT-650 32-hole double-walled rims
- Tyres : Bontrager XR2, 26x2.2"
Components
- Saddle : Bontrager Evoke 1
- Seatpost : Bontrager SSR, 31.6mm, 12mm offset
- Handlebar : Bontrager low-riser, 31.8mm, 15mm rise
- Stem : Bontrager SSR, 31.8mm, 10 degree
- Headset : 1-1/8" threadless, semi-integrated, semi-cartridge bearings
- Brakeset : Shimano M395 hydraulic disc brakes
- Grips : Bontrager Race
